Refund Policy

Last updated: October 9, 2026

1. No Refund Policy

Due to the digital nature of FeloxAC, all purchases are non-refundable. Once a license key has been purchased and delivered, it cannot be returned or exchanged. This applies to all plans including Monthly, Quarterly, Yearly, and Lifetime subscriptions.

2. Why No Refunds?

FeloxAC is a software product that is delivered instantly upon purchase. Unlike physical goods, digital products cannot be "returned" once accessed. The license key and all features are made available immediately after purchase.

3. Before You Purchase

We encourage you to:

• Review all features and documentation before purchasing.
• Join our Discord server to ask questions about the product.
• Make sure your FiveM server meets the requirements.
• Understand the plan you are selecting and its billing cycle.

4. Exceptions

In rare cases, we may consider exceptions at our sole discretion:

• Duplicate payments: If you were charged twice for the same purchase due to a technical error.
• Service failure: If we are unable to deliver the product due to a critical issue on our end that cannot be resolved.

To request a review of exceptional circumstances, contact us via our Discord server with your purchase details.

5. Chargebacks & Payment Disputes

Opening a chargeback or payment dispute with your bank, card issuer or payment provider is a serious violation of our Terms of Service. If something is wrong with a payment, contact us on Discord first; billing issues are resolved there directly.

When a chargeback or dispute is filed on any FeloxAC payment, the following happens automatically and immediately:

• Your FeloxAC account is banned and every license on it is revoked.
• All of your active subscriptions are cancelled.
• Your Discord account is added to the FeloxAC global blacklist.
• Every server linked to your account is added to the FeloxAC server blacklist.

Withdrawing the dispute does not lift these penalties, and they cannot be removed through the paid unblacklist option on the website. A chargeback ban is lifted only after you pay FeloxAC both of the following:

• the full price of the product you disputed, and
• the chargeback fee charged to us because of your dispute.

This payment is accepted only through our Discord server at discord.gg/gA2HbtrjTT by opening a support ticket. It cannot be made through the website checkout. Until it is paid in full, the ban and every blacklist entry stay in place.

We contest every dispute and submit purchase, license delivery and usage records as evidence.

6. Contact

If you have questions about this policy or believe you have a valid exception, please reach out via our Discord server before taking any action.